Episode 35

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Published on:

19th Sep 2023

Chip White | From Strength to Strength - Chip White Shares His Strategies for Developing Leaders

In this episode of "The Last 10%", host Dallas Burnett welcomes special guest Chip White, an HR development partner at Michelin and a leadership coach. Chip shares his incredible experience in developing leaders within organizations, having worked with a staggering 1800 leaders at Michelin in his previous role. He also shares his incredible journey that led him into the field of coaching and development. He now leads over 350 team members in HR at Michelin every day. Get ready for an engaging conversation filled with insights on team and organizational development. Don't miss out on this exciting episode!

For more information:

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Transcript
Dallas:

Hey, everybody.

Dallas:

We're talking to chip white today.

Dallas:

What an amazing guy.

Dallas:

He is an H.

Dallas:

R.

Dallas:

Development partner at Michelin.

Dallas:

He's also a leadership coach and has some incredible stories about

Dallas:

how to develop leaders on your team and in your organization.

Dallas:

He's a great new friend of mine.

Dallas:

You don't want to miss This conversation.

Dallas:

Welcome.

Dallas:

Welcome.

Dallas:

Welcome.

Dallas:

I am Dallas Burnett in Thrive Studios sitting in my 1905 Coke Brothers

Dallas:

barber chair, but more importantly, we just have a great guest today.

Dallas:

This man has been responsible to develop and assess 1, 800 liters in one company.

Dallas:

That's yes, 1, 800 liters in Michelin in a previous role.

Dallas:

Welcome to the show, Chip.

Chip White:

Thank you, Dallas.

Chip White:

Great to be with you today.

Dallas:

Oh, yeah, I've just been, I've been so excited reading through

Dallas:

your bio and all the information, all the things you've been a part of.

Dallas:

And there's just so much synergy that you have with what we're

Dallas:

doing and what you're doing.

Dallas:

I was like, Oh, this is going to be a great show.

Dallas:

So thank you for being on the show.

Dallas:

Now let's set this up.

Dallas:

So first of all, tell the, tell everyone listening, cause I think.

Dallas:

Pretty much everybody in the world knows Michelin, but just

Dallas:

so that we clear the air, tell us about Michelin, where they are.

Dallas:

You guys are tire experts, but you're all over the world.

Dallas:

So tell us a little bit about Michelin and what your role is there.

Chip White:

Yeah, so I'm in human resource development partner at Michelin.

Chip White:

I have about 350 people that I'm responsible for all facets

Chip White:

of HR from hiring, onboarding.

Chip White:

Team development, individual development, businesses, any type of performance

Chip White:

management and off boarding as well.

Chip White:

So all facets of HR within that area and sphere of influence.

Chip White:

And Michelin, you say it's a great company.

Chip White:

It's a worldwide company is well known.

Chip White:

It's focuses on tires, but it's moving very quickly to beyond

Chip White:

tires and, around tires as well.

Chip White:

And so it gets into services and other aspects as well, but part of the business.

Dallas:

Oh, wow.

Dallas:

I didn't know that.

Dallas:

That's awesome.

Dallas:

That's very interesting.

Dallas:

So you started though, you're in HR now, you're running all this

Dallas:

in HR for Michelin, which is amazing , but you didn't start in HR.

Dallas:

You started in engineering and we were talking about that a

Dallas:

little bit before the show.

Dallas:

How does one go from engineering to HR?

Dallas:

That seems it seems like an interesting transition.

Chip White:

so I am an engine nerd is what I am.

Chip White:

So I'm a electrical engineer by degree and started out with, you

Chip White:

can't spell geek without double E.

Chip White:

And so I am definitely that, that geek double E, started out with

Chip White:

Exxon in Baton Rouge, Louisiana as electrical instrumentation

Chip White:

engineer at the refinery there.

Chip White:

And then my girlfriend who later became my wife for the last 25 years, she's

Chip White:

from the upstate of South Carolina.

Chip White:

She came, I thought to be with me when she graduated, she came to get me

Chip White:

and bring me back to South Carolina.

Chip White:

And so that's what she did.

Chip White:

And so I came on board with Michelin and interviewed with Michelin the day before I

Chip White:

got married, because I was in the upstate.

Chip White:

Of South Carolina, and I remember telling people during the interview, if I seem

Chip White:

nervous, it's not because of the interview is because I'm getting married tomorrow.

Chip White:

And so, so started out in electrical engineering at Michelin at a

Chip White:

manufacturing facility there.

Chip White:

And wanted to get close to the business after about three and

Chip White:

a half years, but didn't know if I wanted to go into hierarchical

Chip White:

management in production immediately.

Chip White:

And so one of my career advisors said, chip, why don't you go

Chip White:

into industrial engineering?

Chip White:

They said, it's an intermediate step from the technical side.

Chip White:

You get closer to the business.

Chip White:

If you like it, you can move on into production management, things like that.

Chip White:

If you don't, you haven't lost anything.

Chip White:

You can return back to the more of the technical side.

Chip White:

And so that's what I did.

Chip White:

I did that for about three and a half years and it gave me a better

Chip White:

understanding of the metrics and the business and Michelin teaches you how

Chip White:

to be an industrial engineer because I couldn't spell IE, let alone do it.

Chip White:

And so Michelin took me through school and trained me.

Chip White:

And their view is that if you have a desire and there is a business need from

Chip White:

their standpoint, and they see the fit and you see the fit, they'll equip you with

Chip White:

everything that you need to be successful.

Chip White:

And so I'm a living, breathing example of that, like thousands of

Chip White:

others of us within this company.

Chip White:

from there, I wanted to get into.

Chip White:

Closer to, it's more of a central role.

Chip White:

I wanted to know what am I going to be when I grow up?

Chip White:

Well, I figured the best way to do that, which is being a recruiting

Chip White:

where I'm recruiting for all these positions all over North America.

Chip White:

And so went into a corporate, recruiting role and did that for a

Chip White:

brief stint, and then there was a need.

Chip White:

To grow the I.

Chip White:

E.

Chip White:

discipline, the department.

Chip White:

And so I had an opportunity to go back into facility as a

Chip White:

industrial engineering manager.

Chip White:

So that was the 1st time that I led a team as well as being on the plant staffed

Chip White:

where we're making decisions for 800 to 1000 employees between the facilities

Chip White:

that I was working in from there.

Chip White:

I went into a central.

Chip White:

Management role to where there was about 7 different facilities that

Chip White:

reported up through about 5 of us.

Chip White:

And but what I learned there was how to effectively communicate at

Chip White:

various levels of the organization you're talking to probably 7 different

Chip White:

levels or so within the organization.

Chip White:

And so you learned what they needed and how effectively to tailor your

Chip White:

message to who you were talking to.

Chip White:

And so that was a great skill to learn what I had seen Dallas

Chip White:

in my career, though, that.

Chip White:

Every step of the way that by this point in time, I had five or six

Chip White:

roles that had been in my love.

Chip White:

My passion was people development, whether it was a electrical engineer, it was

Chip White:

working with the electricians, whether it was an industrial engineer, it was

Chip White:

with the operators on the shop floor and helping their role to be better.

Chip White:

And that was my love was seeing the light bulb come on.

Chip White:

And so with that said, I had an opportunity to go into a management

Chip White:

trainer role, and I spent two stances.

Chip White:

It was a management trainer training pretty much the mistakes that I

Chip White:

had made and what I had learned from all of my hard knocks I just

Chip White:

screwed up so that they don't make the same mistakes that I have made.

Chip White:

And then also moved into a leadership development where I was doing more

Chip White:

leadership training, and that's where I got exposed to coaching.

Chip White:

And this thing called coaching.

Chip White:

I'll talk a little bit more about that.

Chip White:

And then from there, about five years ago, went into this development partner

Chip White:

role, which is just a great role to be able to help and play a role to

Chip White:

develop people from a career perspective and from the job that they're in.

Dallas:

Oh my goodness.

Dallas:

That is amazing.

Dallas:

What a journey, what a cool journey you've been on and what an amazing

Dallas:

journey that you've been able to do inside of one organization.

Dallas:

I mean, you've gotten so many different kind of facets and seats

Dallas:

in the ballpark, but you were able to stay in the same company.

Dallas:

I think that is I think that's very inspiring.

Dallas:

So it's kind of rare now because so many people change jobs so frequently.

Dallas:

It's really cool to hear your story and how you've been able to do that,

Dallas:

manage that growth and development personally inside the same organization.

Chip White:

You know, there's.

Chip White:

I handle a lot of exit interviews and retirements in my role, but I'm

Chip White:

amazed at the number of people who retire from Michelin with 35, 40 plus

Chip White:

years, and that's kind of the norm.

Chip White:

So even though I've been here 25, I feel like a baby compared to

Chip White:

others within the organization.

Dallas:

That's awesome.

Dallas:

That's awesome.

Dallas:

So you get exposed to coaching.

Dallas:

And you kind of have this path that you've gone from really

Dallas:

electrical engineering to industrial engineering and managing to trainer.

Dallas:

And then in that training role and through, after that, you kind of get

Dallas:

exposed to this idea of coaching.

Dallas:

I'm interested, cause we had talked a little bit about this.

Dallas:

Was that an easy kind of transition or how did that happen going

Dallas:

from a kind of like more of an HR generalist to an actual coach?

Dallas:

How did that happen?

Chip White:

Well, Dallas, I would admit, I didn't want any part of it.

Chip White:

I wanted no part of whatsoever coaching.

Chip White:

You know, they, I was asked to be a part of.

Chip White:

In order to roll out something within the organization within this leadership

Chip White:

and team building role that I was in, we were going to roll out purpose

Chip White:

to the organization, and I need to get certified on this one training

Chip White:

topic, and it was done through an organization that does IPEC, which

Chip White:

does energy levels, and but they have their own coaching certification.

Chip White:

That's ICF approved.

Chip White:

And so they said, Chip, you'll be 40 percent there.

Chip White:

The managers at Michelin came to me and said, you'll be 40 percent there.

Chip White:

Therefore, if you want to, we'll go ahead and pay for you to get

Chip White:

your coaching certification.

Chip White:

And I just had a little bit of exposure to it.

Chip White:

And so Dallas, I can't believe I said this now in retrospect, but I pretty

Chip White:

much told them they're soft skills and they're charming, soft skills.

Chip White:

And this coaching stuff is charming and soft.

Chip White:

It's a whole nother level of softness and I don't want any part of it whatsoever.

Chip White:

So I told them, thank you, but no, thank you.

Dallas:

Oh, you rejected

Chip White:

yeah, it's just pretty much said no.

Chip White:

And then all of a sudden I got a little bit more exposure to it.

Chip White:

And I realized, huh, this stuff is really good.

Chip White:

This stuff is transformational to me as an individual.

Chip White:

This is exactly what I need as a leader.

Chip White:

And not only could I benefit from it, but I think others

Chip White:

could benefit from it as well.

Chip White:

And so I sheepishly went back to them and Said, Hey, look at

Chip White:

that offer still on the table.

Chip White:

I would love to be able to move forward, become a certified coach.

Chip White:

And so that was, six years ago now.

Chip White:

And I started my own business and human investment solutions where

Chip White:

I do leadership coaching, career coaching, and HR consulting type of

Chip White:

work and, have seen that I use that one skill of coaching in all facets

Chip White:

of my life more so than anything else.

Dallas:

It's so true.

Dallas:

I love your story and I think that it is so common the perspective

Dallas:

that you had going into that.

Dallas:

I just think, and I'm sure you've seen it because you deal with so many

Dallas:

people on a daily, weekly, monthly basis, especially the technical.

Dallas:

Technical folks, I'm talking to the technical folks because when you come

Dallas:

out of it and both of us, we were kind of talking before show you came

Dallas:

out at E I was in polymer chemistry.

Dallas:

So it's not necessarily screaming, empathy and people skills, right?

Dallas:

When you come out with those degrees, right?

Dallas:

So I think there's a lot of technical people, whether it's an it or

Dallas:

whether it's in sciences or whatever, engineering, that just, they have a

Dallas:

view because they've been so trained.

Dallas:

In that technical role, that execution of being that expert.

Dallas:

That when it comes into the, to the coaching area, to the leadership area,

Dallas:

it's almost viewed, like you said, they're soft skills and they're sharp and soft.

Dallas:

I love that.

Dallas:

And I think that it's a tough, it's tough because then it's almost

Dallas:

like they have to experience it.

Dallas:

They either experience the value of it or they just completely fail.

Dallas:

And then they're like.

Dallas:

Well, that didn't work, I need something and they or they've got to

Dallas:

see something and be attracted to it and go like you did you kind of saw

Dallas:

it and was like, oh I'm seeing it now.

Dallas:

This could be valuable to me and it's almost like a personal transformation

Dallas:

that opens you up to be able to transform others and I love that and

Dallas:

I think that's the common thread with a lot of coaches like you've either

Dallas:

experienced something, whether it's a failure or whether it's another coach,

Dallas:

but there's been some kind of thing that you, that's this aha moment personally

Dallas:

that you go, Oh, I'm changed now.

Dallas:

I want to go change another, help other people

Chip White:

Yeah.

Chip White:

And so when I saw the mirror placed up before me that realized, I

Chip White:

thought I was a decent leader, but I realized there's a whole nother

Chip White:

level than what I even realized.

Chip White:

It was seeing myself in the mirror that caused me, I need to change.

Chip White:

And I think I have found an answer to this.

Chip White:

the way that I describe it is that as an organization, we want empowerment.

Chip White:

We want autonomy.

Chip White:

We want engagement.

Chip White:

Those are things that we want, but many of us, because we're so conditioned

Chip White:

to receive a command and execute a command and make things work.

Chip White:

We don't realize that coaching is the gasoline that goes in that high

Chip White:

powered muscle vehicle of empowerment.

Chip White:

And so you need the fuel to be able to drive.

Chip White:

And for me, coaching is that fuel.

Dallas:

Oh, that's so good.

Dallas:

It's amazing to hear someone because I think that would be counterintuitive

Dallas:

to most people to hear someone in such a large organization.

Dallas:

You're in a global organization.

Dallas:

You working with a massive, I mean, just in HR, you're managing like

Dallas:

300 people over 300 people in HR.

Dallas:

And it's like unbelievable and it's massive organization.

Dallas:

And yet you're saying.

Dallas:

No, we don't want you to just like to hear order, take order.

Dallas:

We want you to have autonomy in doing your work.

Dallas:

And I think a lot of people don't put those two things together, a

Dallas:

large organization and autonomy.

Dallas:

So it's really cool that not only do you, not only are you saying that's what you

Dallas:

want, you're actually trying to train people and inspire them to be that way.

Dallas:

I think it's really awesome.

Chip White:

I think for me, that's the passion that I have.

Chip White:

I think that if you, in many cases, people have focused on, you've become successful

Chip White:

by focusing on your own merits by being a fixer, a doer, and a go to person.

Chip White:

And that's gotten people to a certain level within the organization.

Chip White:

And maybe your span of control has moved, but your span of control has grown based

Chip White:

upon the strength of your shoulders and how much weight you can carry.

Chip White:

and then it becomes some level of a work life balance crisis

Chip White:

in order for me to grow further.

Chip White:

I've got to be able to take on more, which means there's things that

Chip White:

I can't take on outside of work.

Chip White:

And so it's all about you and what you can handle.

Chip White:

And then if you get it right and you give good advice,

Chip White:

well, then you can never leave.

Chip White:

If you get it wrong, then who's to blame?

Chip White:

It's you, because you're the one who gave the advice.

Chip White:

And so it's a double edged sword.

Chip White:

And so if I can then begin to use coaching skills to develop people, then I can then

Chip White:

leave, and it continues as if I was there.

Dallas:

Uh, man, I could not have said that better.

Dallas:

man, you just nailed it.

Dallas:

I think is so true because when you take it on and we have a tendency to

Dallas:

do that, especially if you're a, well, you could be an achiever, you can

Dallas:

call it a type a, you can be dominant, or you could just be a servant.

Dallas:

It doesn't matter.

Dallas:

If you're not good at influence, if you're not good at bringing people around you

Dallas:

and getting things done and being able to lead others, it's like you said, if

Dallas:

you have the right answer, all you're doing is setting yourself up for burnout.

Dallas:

I mean, it is like a recipe for burnout is on the way.

Dallas:

And, and then if you get it wrong, it's like you said, who else is there?

Dallas:

So there's nobody to blame but yourself, which is either going to cause you to,

Dallas:

be disgruntled and get jaded and, or.

Dallas:

and or, be seen as somebody that's not capable and that's kind of where

Dallas:

you end in your, rise in terms of organization or team leadership.

Dallas:

So I think your advice is spot on, when you are engaging with leaders in the

Dallas:

organization like that, and let's say you were developing someone and you

Dallas:

were seeing this problem, how would you approach developing that person

Dallas:

to kind of help them see, Hey, look, you've, you may have taken on too much

Dallas:

and you need to spread this out a little

Dallas:

bit.

Chip White:

Well, and so I think it first starts with, no matter where you

Chip White:

are in your career, And you alluded to this earlier, it's focusing on

Chip White:

technical development in the job and also at the same time in parallel to

Chip White:

this leadership development, which includes delegation, which includes

Chip White:

empowerment, which includes knowing yourself, and I'll spend a little bit

Chip White:

more time on the knowing yourself part, but those two have to go in parallel.

Chip White:

It doesn't make sense to, if I'm trying to strengthen my entire body.

Chip White:

To only do upper body and not do leg day.

Chip White:

And in essence, if I focus on just the technical aspects of the job

Chip White:

and don't focus on the leadership, I'm doing just upper body and I'm

Chip White:

not focusing on the foundation of my legs, which holds my body anyway.

Dallas:

That's good stuff.

Dallas:

I mean, I think that's really, I think it's a fantastic point.

Dallas:

and I love how you bring up self awareness.

Dallas:

What, when you think about self awareness or you're trying to describe

Dallas:

that to someone that you're coaching, where do you start with that?

Dallas:

Because it is our belief is that is foundational to leadership.

Dallas:

Self awareness is That's where it all starts.

Dallas:

But how did, how do you go about, helping someone?

Dallas:

Cause that's tough.

Dallas:

you don't know what you don't know.

Dallas:

So how do you go about helping someone develop their self

Dallas:

awareness and how important that is to you in your role right now?

Chip White:

So I think it starts with understanding

Chip White:

that there's your personality.

Chip White:

That is your hardwired DNA, whether it's Myers Briggs or something else,

Chip White:

that does not change over time.

Chip White:

That's who you are.

Chip White:

And studies even show that they can tell with a high correlation, like a

Chip White:

95 plus percent correlation between extrovert and introvert from the womb.

Chip White:

So therefore it does not change.

Chip White:

It's who you are.

Chip White:

Now, your behaviors do change over time, and your behaviors, whether it be DISC or

Chip White:

some other type of measurement that they do, that is shaped by your personality,

Chip White:

but it's also shaped by your experiences, and the culture that you're in, and other

Chip White:

type of factors in your environment.

Chip White:

Those things shape who you are.

Chip White:

And then from those behaviors, it drives your decisions, which drives

Chip White:

your, or it drives your thoughts, which drives your feelings, which drives your

Chip White:

decisions, which drives your actions.

Chip White:

And that's the way that we process things from a cognitive behavior standpoint.

Chip White:

And then from those actions, there are strengths from a, Strength

Chip White:

based leadership perspective and there's development areas.

Chip White:

So if you can begin to see that process mapped out Your behaviors and who you

Chip White:

are you've got to own your behaviors.

Chip White:

You can't say well, this is who I am Suck it up buttercup.

Chip White:

You've got to own your behaviors number one But understanding those type of

Chip White:

assessments can give your insight into where your strengths are But then

Chip White:

where your development areas and my experience with my coaching is that

Chip White:

most people's development areas are when their strengths are taken to an extreme.

Chip White:

That's your greatest development areas are your strengths taken to an unhealthy area.

Chip White:

So as an example, if I'm someone who is bold, being bold

Chip White:

is a noble characteristics.

Chip White:

Being able to speak your mind and speak up and voice your opinion under healthy

Chip White:

situations that is very constructive.

Chip White:

When it can quickly move to unhealthy, it's when it becomes abrupt and abrasive

Chip White:

and not considerate of other people.

Chip White:

So your greatest strength taken to an extreme often becomes

Chip White:

your greatest development area.

Chip White:

So it's a matter of finding out where is that threshold?

Chip White:

Where are those rough edges at and then how can I apply sandpaper to those

Chip White:

rough edges to keep them in check?

Dallas:

I think that's I mean, man, I think that's solid advice and I

Dallas:

think people miss a, I think people miss it sometimes because when

Dallas:

they're looking to develop, whether it's personally, or someone there,

Dallas:

they immediately go to a weakness.

Dallas:

if I'm just weak in something, I'm going to go to that.

Dallas:

But I think it's so fascinating that you would say no, actually, where I see

Dallas:

it, the most development is actually an unhealthy version or too much of

Dallas:

your strength or unhealthy application.

Dallas:

You're saying, I think that's a very,

Dallas:

I think it's very insightful.

Chip White:

to me, it's the appropriate lens I've seen to work through.

Chip White:

If I'm coming from a place of weakness, I can fake it till I

Chip White:

make it, but it's not sustainable.

Chip White:

It's not sustainable over time because it's not a part of who I naturally am.

Chip White:

If I come from a place of strength and just pull back on my strength so

Chip White:

that it's not a place of weakness, then it's much more effective, I

Chip White:

found, and it's much more sustainable.

Dallas:

It's if you're an introvert, you can only pretend to be an extrovert

Dallas:

for so long before you just collapse

Chip White:

Yeah, exactly

Dallas:

overstimulated.

Dallas:

but if you're too bold, for example, if your boldness is a characteristic,

Dallas:

but you're too bold, then you can be aware of that and pull it back

Dallas:

and it doesn't really cost you.

Dallas:

It's just a little, it's a lot less self discipline, I think, to do that.

Dallas:

Then try to

Dallas:

manufacture something that's not

Chip White:

Yeah, so let's kind of unpackage that just a little bit.

Chip White:

So to take your example, if I have someone who is an introvert, oftentimes

Chip White:

introverts are, have strong values and strong passions as part of their behavior,

Chip White:

and therefore they will speak up and they'll find their leadership voice when

Chip White:

they find topics around that they're passionate about or have high values.

Chip White:

So rather than saying, Chip, you need to speak up more.

Chip White:

From a place of weakness, I go, what is, what are the things

Chip White:

that you're passionate about?

Chip White:

What are your strengths?

Chip White:

What do you value?

Chip White:

And then you use that to find your leadership voice.

Chip White:

Then that will compel you to speak up in those meetings and settings.

Dallas:

I love that.

Dallas:

Oh, that's good stuff.

Dallas:

That's good stuff.

Dallas:

that's so fascinating.

Dallas:

And I think that's really valuable for listeners.

Dallas:

So if you are listening to the show, I think that take Chip's advice.

Dallas:

if you're thinking about coaching.

Dallas:

Then, and thinking about development, start with your strengths and maybe

Dallas:

how you can make sure that those are oriented in a healthy way and do that.

Dallas:

oh, that's really good.

Dallas:

That's really good stuff.

Dallas:

So I'd love to talk to, about.

Dallas:

you have a passion for, we talked a little bit about, well, actually,

Dallas:

first, before we get to that, I'd love to know, what's your favorite, you,

Dallas:

you mentioned Myers Briggs, but do you have a favorite assessment or two that

Dallas:

you prefer just, and just that other people can take, or do you have, it's

Dallas:

it doesn't matter, just get something.

Chip White:

So I can geek out on a lot of these.

Chip White:

And so I like a lot of them, but for me, I need, if I'm a leader in

Chip White:

a business or a shop or of a team, I don't need a certain type of hammer.

Chip White:

I just need a hammer to do the job.

Chip White:

In many cases, I'm too busy.

Chip White:

And so just give me a hammer.

Chip White:

And so for me, I like this because it's dominant, influencing,

Chip White:

steady, and conscientious.

Chip White:

It's four things and I can quickly manage and understand four things

Chip White:

as opposed to Myers Briggs, which is 16 different combinations or

Dallas:

that's a lot.

Dallas:

Yeah, that's a lot.

Dallas:

Yeah, I like to do this.

Dallas:

He is good.

Dallas:

This is good.

Dallas:

I think I would prefer that over Myers Briggs as well.

Dallas:

I mean, Myers Briggs is great and you can kind of get in a little bit

Dallas:

more nuanced, but on the flip side, if it's hard to hold all 16 of those,

Dallas:

if you're trying to work with people and go, well, they're, you know,

Dallas:

name, whatever four letters you want.

Dallas:

It's really hard to cognitively hold all those when you're trying to manage

Dallas:

a team, but you can say, Oh, one of the DISC and it's, we're off to the races.

Dallas:

So I think you're right.

Dallas:

I think that's a good idea.

Dallas:

Yeah.

Chip White:

but I think from my end to that point, find one.

Chip White:

There's a lot of free ones out there, but find one that works for you

Chip White:

because that will give you insight into the self awareness piece that we

Chip White:

were talking about earlier, so that you know the good, the bad, the ugly

Chip White:

of you, and we all need to kind of understand that aspect of ourselves.

Dallas:

I love it.

Dallas:

I love it.

Dallas:

Shameless plug for think move thrive.

Dallas:

Ladies and gentlemen, he just said, find one.

Dallas:

There's plenty of free ones out there.

Dallas:

Amazingly.

Dallas:

We have the Enneagram that was, on think move thrive website for free.

Dallas:

You can take that, download the, download it, the full report for free.

Dallas:

So if you ever want to take one and you don't have access to a disc,

Dallas:

but you should take all of them.

Dallas:

Why not?

Dallas:

I've taken them all.

Dallas:

I know you have to, so take one, but if you're looking for one, you

Dallas:

can go find one on, on think move thrive under our assessments page.

Dallas:

I would love to talk to about, cause you, you also have had a recent achievement.

Dallas:

You posted it on your LinkedIn profile.

Dallas:

and this is another one of those, I don't know, like you're an enigma, man, it's

Dallas:

a, it's really good, but, tell us about this recent achievement and, about why

Dallas:

you decided to do that.

Chip White:

So I, the, I go back a few years, and so I've

Chip White:

always wanted to get my MBA.

Chip White:

I've always wanted to get an advanced degree.

Chip White:

And so I went to my wife, Lori, probably about towards.

Chip White:

Eight or nine years ago, and I said, this is something I'd like to do and she

Chip White:

said, sure, I can support you on that.

Chip White:

So I took that from my hand as a green light go.

Chip White:

Next thing I know, I was applied and I was enrolled in classes to

Chip White:

get my MBA and she came back to me and she said, chip, she said.

Chip White:

I love you.

Chip White:

I know you're a type a personality.

Chip White:

And she said, I'm going to ask, hold off.

Chip White:

She said right now, Gresham, our son was a junior in high school.

Chip White:

Our daughter was about to start her freshman year of high school.

Chip White:

She said, wait, she said, you will get in immersed in this.

Chip White:

And next thing they will be out of the house.

Chip White:

And you will have missed those last four years while they're

Chip White:

under the same roof as us.

Chip White:

She said, wait until Rachel goes off to college, and when she goes off

Chip White:

to school, you can go off to school.

Chip White:

And so that's what I did.

Chip White:

So when my daughter started in bioengineering, I started, with my MBA

Chip White:

at the University of South Carolina with concentration in data analytics.

Chip White:

And so we both graduated at about the same time earlier, this year.

Chip White:

And so we celebrated the two of us, my daughter and her with her undergrad

Chip White:

and me with my MBA and we went 10 days camping out West, as a result, just to

Chip White:

kind of celebrate us accomplishing that.

Dallas:

Oh, good for you guys.

Dallas:

What a great story.

Dallas:

I love that.

Dallas:

I love that.

Dallas:

That's really good.

Dallas:

That's really good.

Dallas:

I mean, so it was good advice.

Dallas:

And you're glad you waited, but you also, you also got it knocked out

Dallas:

and you guys got to celebrate

Chip White:

Yeah, so it was good.

Chip White:

I think for me, though, the thing that I learned from that, and I was 20,

Chip White:

25 years older than everybody in the class, and that's okay, but, there was

Chip White:

experiences that I could bring that maybe that they couldn't, but there's

Chip White:

things that they could do that I could learn from them from just the way they

Chip White:

process things and on the digital side of how quickly they're used to just that.

Chip White:

So the different generations And being able to experience that was good.

Chip White:

I think for me, one of the main thing from this is being a lifelong learner.

Chip White:

And that as long as you're upright, we need to be learning.

Chip White:

And don't, the minute we rest on our laurels is when things can pass us by.

Chip White:

And the most difficult conversations that I have with people in Michelin

Chip White:

are those who have done that.

Chip White:

I've got this job, I don't want to go anywhere else, and

Chip White:

I'm just content being here.

Chip White:

Well, that's fine, but the job grows and morphs and evolves, and

Chip White:

if you don't grow and evolve and morph with it, then it can leave you

Chip White:

behind, and that becomes a difficult conversation to have with these people.

Dallas:

I think that is such great advice.

Dallas:

And I think that when you look at great leaders, they are not

Dallas:

afraid to be uncomfortable.

Dallas:

And when you're learning something and you're confused and you're

Dallas:

putting yourself out there.

Dallas:

And you're growing is tough.

Dallas:

You go into the weight room and try to grow.

Dallas:

You're going to be sore.

Dallas:

And it's just, it is what it is.

Dallas:

if you do the leg workout, as you say, you're going to be sore.

Dallas:

You're going to be uncomfortable.

Dallas:

And I think that is such a great thing because when you're positioning

Dallas:

that number one, if you're going to be a lifelong learner, that

Dallas:

means you're going to have.

Dallas:

Almost like a posture of a certain level of humility for your whole life, because

Dallas:

you're never getting to a place where you're saying, I've got it, I've got

Dallas:

this, and I know all I need to know, and I'm the expert, I've got all the

Dallas:

answers, you're almost saying, hey, look, I'm putting myself in situations where

Dallas:

I don't know, where I have to learn, where I have to not be, the person that

Dallas:

knows, has all the answers in the room.

Dallas:

I think that's a great position.

Dallas:

And the other thing is that it just makes life more exciting.

Dallas:

I love, I mean, So tell everybody what you got your degree in though.

Dallas:

I mean, it's the NBA, but it tells us

Dallas:

that,

Chip White:

Yeah, so it's an MBA with a concentration in data analytics.

Chip White:

And because that's where the world's moving to.

Chip White:

And so therefore it's important to me to understand what your strengths, your

Chip White:

talents, your passions are, but then where the world is moving or where your

Chip White:

organization's moving and make sure that those two things align with one another.

Dallas:

And so I love how you just mashed up everything.

Dallas:

It's a, it's just, it's not one dimensional.

Dallas:

And I think if you're leading a team or leading an organization, I think

Dallas:

it's okay to get outside your box.

Dallas:

If you've been in the technical fields and you've been kind of doing

Dallas:

your thing and just crushing it and loving it and growing, that's

Dallas:

great, but you're going to hit.

Dallas:

A point in your career where you're going to have to grow outside of

Dallas:

that technical area of expertise, if you want to continue to develop.

Dallas:

And then, chips got into HR and now he's into coaching.

Dallas:

And then what does he do?

Dallas:

He gets the masters in data analytics.

Dallas:

I mean, you go, wait a minute.

Dallas:

What, but I think that's, I think that's a natural progression because.

Dallas:

of the sphere you're working in and you're seeing the world move.

Dallas:

And I love how you're not afraid to go solve skills and coaching and

Dallas:

then you're not afraid to jump right back in, into data analytics and say,

Dallas:

this is what I want to know about.

Dallas:

man, I think that's, I think that's

Dallas:

spot on advice.

Dallas:

I think

Chip White:

I think for me, though, the commonality, as I stated before, in all of

Chip White:

this is my passion for people development, and so it aligns with my passion, and so

Chip White:

the way that I do career coaching with individuals, and I try to emulate myself

Chip White:

is Look inward to determine the outward.

Chip White:

Look inward with who you are as a person.

Chip White:

We talk about self awareness.

Chip White:

And knowing who you are, knowing the things that you like,

Chip White:

knowing the things that you hate, because that's important as well.

Chip White:

Knowing what you don't want to do is as important as knowing

Chip White:

the things you want to do.

Chip White:

And then from there, look outward to see the career paths, plural, because

Chip White:

there's more than one right answer.

Chip White:

And for me, it's been things that align to people development.

Chip White:

And to me, data analytics is part of that because that's where the world's moving.

Chip White:

But if I can then help people to make decisions, then I'm helping

Chip White:

them develop as a result of that.

Chip White:

And so that was my mindset or mantra, if you will, of why I did that.

Dallas:

I love that.

Dallas:

That's really good.

Dallas:

So in your role in Michelin, what is your, what's your goal when you're

Dallas:

thinking through kind of your next steps and what you're trying to accomplish,

Dallas:

like how do you see you applying this data analytics and coaching all

Dallas:

together in, in your current role?

Chip White:

So I use a lot of coaching.

Chip White:

I do.

Chip White:

It helps.

Chip White:

And then I do a lot of working with managers to coach managers on how to

Chip White:

have difficult conversations or how to skillfully maneuver through things.

Chip White:

in a way that respects the individual, but also respects and upholds the being

Chip White:

as being an ambassador of the company.

Chip White:

And so being able to do both of those.

Chip White:

So I use the coaching skill as much as anything else.

Chip White:

The data analytics is.

Chip White:

Is interesting because I've learned statistics.

Chip White:

Now I've learned how to do regression analysis and those type of things.

Chip White:

And so using data to be able to predict future results or

Chip White:

where we can move forward.

Chip White:

It helps us to be able to be more efficient, effective in

Chip White:

our decision making process.

Dallas:

That's awesome.

Dallas:

Now I know as a coach, you are big on routines and we are as well.

Dallas:

I think we drive, we love talking about routines and we love helping people

Dallas:

develop great routines, whether that's at the organizational level and the

Dallas:

system level, or whether that's at the personal level, what is, when you think

Dallas:

about a person or a team, like a high performing team or a high performing

Dallas:

person in really at the highest levels, what do you think separates them?

Dallas:

from others and how, and, what do you think that would be, and how,

Dallas:

I don't know, like, how do you, how would you describe that in your

Dallas:

experience?

Chip White:

I think for me, it's your emotional quotient or your

Chip White:

emotional intelligence and having that, it goes back to knowing yourself

Chip White:

and it sounds like a broken record and I don't mean for it to be.

Chip White:

But if you know yourself, then you can better know others

Chip White:

because you know yourself.

Chip White:

And then that awareness then allows you to not meet, to not

Chip White:

be yourself in all situations, but to meet them where they are.

Chip White:

And so that you tailor your conversations to meet them based upon their

Chip White:

developmental need with where they are based upon what they're struggling

Chip White:

with, what the emotional stigmatism may be in their life or in that situation.

Chip White:

And if you can meet them where they are, and not chameleon but more adaptive.

Chip White:

And if you can do that, then it resonates and it manifests

Chip White:

itself as emotional intelligence.

Chip White:

And that's when that person goes.

Chip White:

Ah, you get me.

Chip White:

And when the minute they do that or say that you've established trust with them

Chip White:

and trust is the foundation of leadership.

Chip White:

If I do not trust you, I will not follow you plain and simple.

Chip White:

And so those who can do that well are well on their way to

Chip White:

building a high performing team.

Chip White:

I

Dallas:

I love that.

Dallas:

I love that.

Dallas:

That's so good.

Dallas:

That's so good.

Dallas:

if you were going to, if you were going to give, because I've got you now I just

Dallas:

want to, I want you to be able to share all this wisdom with our listeners.

Dallas:

So if you were to give someone, if you were going to say, Hey, what are some

Dallas:

habits or routines that, that a person could do to finish well, finish strong?

Dallas:

What would you say?

Dallas:

What would you give advice to someone that came to you and said, Hey, what do I need

Dallas:

to do to finish well and finish strong?

Dallas:

What habit routine should I start?

Dallas:

What would you be your advice?

Chip White:

think for me, one of the things that someone passed on to me,

Chip White:

one of my mentors passed on to me years ago, and this seems very simple,

Chip White:

but it's that doing that small thing, which can have a big impact, and it

Chip White:

was setting aside one hour a week.

Chip White:

To just think strategically and not fall under the operational day to day,

Chip White:

hour by hour firefighting that we can easily get into is leadership roles.

Chip White:

But what we would do is we look, you mentioned earlier about leadership

Chip White:

is a destination and not a journey.

Chip White:

Or it's a journey and not a destination.

Chip White:

I mean, you never really arrive.

Chip White:

And what you do on a Friday, what I would do on a Friday afternoon, and

Chip White:

I chose Friday afternoon because we tend to not have as many meetings

Chip White:

on a Friday afternoon, and there tends to not be as many distractions.

Chip White:

And so that was the time for me.

Chip White:

It could be something different for other people, but I would take an hour,

Chip White:

close my door and look down the mountain.

Chip White:

Okay, what happened this week?

Chip White:

What did I accomplish looking at my calendar and look at my notes?

Chip White:

What did I not accomplish that I need to accomplish that would

Chip White:

move forward to next week?

Chip White:

And then also, what did I learn that I don't get in the busyness

Chip White:

of just doing a pause and reflect and learn from my mistakes or learn

Chip White:

from the things that I did well, or that I saw other people do well.

Chip White:

And then that's looking down the mountain and then you look up the

Chip White:

mountain to chart your course.

Chip White:

What's the things that's needed for me within the organization or that's needed

Chip White:

for my team, or we need to develop for a prioritization strategically.

Chip White:

Over the next one, three, four, six weeks, six months where the case may be.

Chip White:

And you continually do that hour every single week.

Chip White:

And it's amazing how that can be transformative to you as a

Chip White:

leader and to the organization.

Dallas:

Man, I love that.

Dallas:

I love that practice.

Dallas:

And I love that you took it.

Dallas:

I love how you broke it down because it's a routine, but it's a routine where

Dallas:

you're reflecting and you're planning.

Dallas:

It's you're saying, I'm looking down the mountain.

Dallas:

I'm looking up the mountain.

Dallas:

where have I been?

Dallas:

Where am I going?

Dallas:

Kind of thing.

Dallas:

And I think that's such a.

Dallas:

And I love how you do it every week.

Dallas:

I love that routine, how you set it every week because it just

Dallas:

sets up such intentionality.

Dallas:

You have, cause then you can have kind of purpose on when you keep walking up

Dallas:

the mountain and you can know and see where you've been and what's worked

Dallas:

and what's not, where you've come from.

Dallas:

So I just feel like that whole routine is fantastic.

Dallas:

I love that.

Dallas:

I love that.

Dallas:

It's well done.

Dallas:

Good

Dallas:

advice.

Chip White:

to your point though, but if I have found myself, because we all can

Chip White:

wonder, if I've started drifting off, then weekly and routinely by doing that,

Chip White:

I'm recharting my course and realize, ah, I'm starting to drift off a little

Chip White:

bit before I get miles and miles off and don't even realize I've done that.

Dallas:

I talk about that some in terms of like you, you have

Dallas:

this, when you set a goal.

Dallas:

right?

Dallas:

Any kind of goal, you're gonna have this drift.

Dallas:

And so if you if you're not careful doing what you're doing, because

Dallas:

if you have, let's say, I mean, so many people, I'm gonna work out.

Dallas:

I'm gonna go buy me a bunch of everybody gets gym equipment Christmas.

Dallas:

They have.

Dallas:

I'm gonna work out five times a week by February.

Dallas:

They're working out like once or twice March.

Dallas:

They're stopped working out by June.

Dallas:

They've 10.

Dallas:

It's okay, and so that by the time you get to the end of that year, Your drift

Dallas:

is so much bigger than if you can just work at it and, every week, if you just

Dallas:

take that moment, like you're saying, and pause in that routine, then you're pulling

Dallas:

it back, saying, Oop, hey, I missed the day this week, I gotta get back on it

Dallas:

next week, I gotta get back on it, and reminding yourself, this is where I'm

Dallas:

done, this is where I'm going, this is what I want, I think that is so healthy,

Dallas:

and I think that is a power, I think that's a power, I think that's a powerful

Dallas:

routine,

Chip White:

I will tell you, at least from my experiences though, the first

Chip White:

couple of weeks or even months that I did this, I felt like I wasn't working.

Chip White:

And I almost felt guilty because I didn't feel like I was doing anything.

Chip White:

I was just sitting there staring at my laptop.

Chip White:

And so what I had to convince myself was I'm setting strategy.

Chip White:

I'm setting vision.

Chip White:

I'm reflecting and learning on what I have done.

Chip White:

And that's exactly what the organization needs.

Chip White:

So while my mind was telling me, I was not adding value.

Chip White:

I had to convince myself, no, that's not right.

Chip White:

I'm actually adding value.

Chip White:

So I share that with.

Chip White:

You, if you start to try that and to adopt that practice and you

Chip White:

start to feel that it's completely normal for you to feel that way.

Dallas:

I think that's great, too.

Dallas:

And I think you did it.

Dallas:

I think again, it's great advice.

Dallas:

And I think it's really good that you shared that because if you have that kind

Dallas:

of dissonance going into that hour, then your mind is not going to be free enough

Dallas:

to really be creative and reflective.

Dallas:

You're going to have this kind of in the back of your head, and

Dallas:

it's going to just kind of clouds and give you a little dissonance.

Dallas:

So I think just Giving that freedom to yourself by saying,

Dallas:

nope, I'm changing the story here.

Dallas:

I'm not just sitting here.

Dallas:

I'm going to, I'm going to reframe that.

Dallas:

I'm actually doing strategy and being productive.

Dallas:

It's just a different kind of productivity.

Dallas:

I think that's awesome because it just frees you up.

Dallas:

It just frees you up your thinking and,

Dallas:

man, that's really good.

Chip White:

And the other thing that I saw from this is I realized I had been so

Chip White:

much of a doer that I wasn't a visionary.

Chip White:

And so therefore I even lacked the discipline to be a visionary.

Chip White:

And so part of this pausing and reflecting was teaching me

Chip White:

discipline to be able to do that and to let my mind just be creative.

Dallas:

I think that's so cool because you just gave a great example.

Dallas:

Of taking your strength of achievement and doing and just pulling that back for

Dallas:

one hour a week Just like what you shared earlier in the show I mean like that is

Dallas:

dead on point like a strength you said i'm gonna i'm gonna take an hour to be

Dallas:

reflective and visionary Because i'm a natural my natural strength is getting

Dallas:

it done and achieving so well done.

Dallas:

Well done Oh, that's good stuff.

Dallas:

Good advice.

Dallas:

I hope everybody's Taking copious notes out there in,

Dallas:

and, that's definitely worth it.

Dallas:

last thing we always talk to our guests and we ask our guests if they would

Dallas:

like to hear anyone on the last 10%.

Dallas:

Now, the thing is, it doesn't have to be somebody, it could be a favorite author.

Dallas:

It could be a favorite athlete.

Dallas:

It could be somebody that you'd like to hear, or it could be a friend of yours

Dallas:

that, as a coworker, I mean, we've had.

Dallas:

The full gamut.

Dallas:

We've had , I want my daughter on the show.

Dallas:

I want this author that, we have to contact, it doesn't matter.

Dallas:

So do you have anybody that comes to mind that you would

Dallas:

like to hear on the last 10%?

Chip White:

so probably one of the most influential leaders that I've

Chip White:

come across is Pete Selleck and so Pete Selleck was the president of Michelin

Chip White:

North America and he took a demotion to become the president of Michelin

Chip White:

North America because he was over truck tires worldwide in out of France before

Chip White:

he moved into this role, but he came back to the US And retired he is a

Chip White:

former He is a former, West Point grad.

Chip White:

He, he worked directly for Colin Powell, while he was there.

Chip White:

And so just a phenomenal leader that's in the upstate of South Carolina and

Chip White:

just has a lot of skills and a lot of abilities and just very practical.

Dallas:

All right.

Dallas:

All right.

Dallas:

So we're gonna have to, we're gonna have to go after Pete.

Dallas:

See if we can get him on the last 10%.

Dallas:

That would be awesome.

Dallas:

We'd love to have him on the show sometime.

Dallas:

that would be great.

Dallas:

Well, Chip, this has just been a pleasure.

Dallas:

I feel like you have totally just.

Dallas:

Killed it.

Dallas:

You've crushed it this episode and given our listeners so much to think

Dallas:

about so many, so much good advice.

Dallas:

I will ask you though, where can, because you've got some, tell us a little bit

Dallas:

you right before we go, you've got some leadership, coaching stuff coming up.

Dallas:

So tell us a little bit about that and how people can get in touch with you.

Dallas:

If they want to

Dallas:

get in touch with you after the

Chip White:

Yeah, so my organization is Human Investment Solutions.

Chip White:

So human investment solutions with an ss.

Chip White:

So you can go to human investment solutions.com and see kind of my

Chip White:

website because I have a full-time job and I'm doing this on the side.

Chip White:

It's kind of a, I'm trying to balance between the two.

Chip White:

so give grace there as you look at my website and what have you.

Chip White:

But one of the things that I'm.

Chip White:

That I love doing is equipping leaders to lead through coaching.

Chip White:

And so I have a program that we've just started.

Chip White:

I've been doing it within Michelin, in some capacity for about five years.

Chip White:

Now let's say, as managers, a coach is what I do, but we do outside of

Chip White:

Michelin now, something very similar called leadership through coaching.

Chip White:

And so we'll have.

Chip White:

In Colombia, we will be available for two and a half day seminar to teach

Chip White:

you as a leader how to practically use coaching skills to create this

Chip White:

posture to drive this engagement and this autonomy that we've talked

Chip White:

about, and it'll be October the 3rd through the 5th, and so you can go.

Chip White:

So you can reach out to me on, human investment

Chip White:

solutions.com, go to that website.

Chip White:

You can go into my LinkedIn under Chip White and find the page there.

Chip White:

And, I would love to be able to have you there and to partner with you to

Chip White:

be able to share with you what I've learned, but then also be able to

Chip White:

learn from you as well as a leader.

Dallas:

That's wonderful.

Dallas:

We'll put all of that in the show notes in case you're driving.

Dallas:

Don't worry, we'll have those links in the show notes and you can get

Dallas:

in touch with chip, especially if you could be a part of his, session

Dallas:

in Columbia and in another month.

Dallas:

or, and actually in a couple of weeks, that's actually, it's coming up quick.

Dallas:

It's coming up quick.

Dallas:

Well, chip, it has been a pleasure.

Dallas:

Thank you again for being on the last 10 percent and we just

Dallas:

appreciate your time today.

Chip White:

Dallas, thank you so much.

Chip White:

It's been a pleasure to be with you.

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About the Podcast

The Last 10%
Inspiring People, Coaching Teams, and Improving Cultures
Join The Last 10% for incredible conversations that help uncover the secrets of what it takes to finish well and finish strong. Our guests share their journeys, hardships, and valuable advice. We release new episodes every other Tuesday. If you are a leader, a coach, a business owner, or someone looking to level up, you are in the right place!

You can give 90% effort and make it a long way. But it’s the finding out how to unlock the last 10% that makes all the difference in your life, your relationships, and your work.

About your host

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Dallas Burnett